Customer Relationships and How Important They Are

Posted by on May 11, 2012 in Customer service | 0 comments

In business, as in life, there is an omnipresent need to build relationships. It could be that the company makes saline breast implants, properly barcoded and logged into a database to make them traceable, and is a supplier to a number of private cosmetic surgery clinics. The company could be a service provider with long-term contracts to hundreds or thousands of clients at once. Either way – or any way in betwee Read More

Remembering Katrina

Posted by on Mar 23, 2012 in Customer service | 0 comments

In the call center industry, we’re pretty used to customers screaming their lungs out in our headsets at least three times during every shift. About seven years ago, however, during my first week on the job, I got a different kind of screaming customer on the line. On August 30, a caller from Louisiana was complaining about the power being out in their city block for “close to 24 hours now”. I sti Read More

3 Points to Ponder for Customer Service Specialists

Posted by on Feb 24, 2012 in Customer service | 0 comments

The notion behind customer service is not just to help customers with their complaints, but to send them away with a smile. To this end, those in the customer service profession, regardless of what industry (be it a call center or a front desk) are being encouraged to use the three concepts of friendship in their interaction with customers. Below are those three concepts: Be someone who comforts Not everyone is cut Read More

The Fuzzy Cure for Call Center Migraine

Posted by on Feb 6, 2012 in Business Basics | 0 comments

I had to take a migraine-induced sleep after coming home from work. Normally I’d stay up a bit, to browse MSNBC or visit website portals on dream vacations and such, but the pressures of dealing with middle-aged women in Nebraska who complain about their Tivo got to me that day. Before I turned in, I grabbed my kitty, Fuzzball, from the garden. Normally he’s in the garage, but as my neighbors already kn Read More

5 Things That Any Customer Will Appreciate

Posted by on Dec 12, 2011 in Business Basics | 0 comments

As more companies enter the market, customers are becoming a very valuable commodity. For one, you have to fight an increasing number of competitors to get the attention, and then the business, of the same customer. Another thing is that, with so many businesses to choose from, the customer knows that short of a locked-in contract, he or she can easily pull out if they find that your service isn’t up to their Read More

Customer Service via Email

Posted by on Nov 9, 2011 in Customer service | 0 comments

Email has become one of the many ways for customers to get in touch with the service personnel, so issues can be handled and problems addressed. It is fairly quick as a form of communication, the conversations can easily be archived for future reference, and doesn’t require putting the agent through the psychological training known as the “irate customer.” However, while this has become a convenie Read More

Gain More Customers and Bring In the Money

Posted by on Nov 2, 2011 in Customer service | 0 comments

Have you decided what kind of business you want to start up? Have you pinpointed the product or service you want to sell? Have you conducted research about how saturated the market is? How about the essential keywords you wish to target? Have you done your homework? Don’t fret if there are a lot of things on your list that need to be accomplished. There are a bunch of business matters you need to focus your a Read More